Minha Mama FAQ & Help Center
Answers about ordering, payment, delivery and returns.
Home decor, kitchen and gadgets delivered across Pakistan.
Orders, Payment & Delivery in Pakistan
You can order from minhamama.pk in a few clicks. Choose your product, click “Buy Now” or “Add to Cart”, enter your name, phone number and delivery address, and confirm your order. No account is required. Our team may contact you on WhatsApp or phone to confirm your order before dispatch.
We accept Cash on Delivery (COD), Easypaisa and JazzCash. Bank transfer is not available. You can choose your preferred payment method at checkout.
Select Easypaisa or JazzCash at checkout and place your order. Our team will share the payment details with you on WhatsApp at 0321-9238117. Your order is dispatched once your payment is confirmed. If you prefer to pay at your doorstep, choose Cash on Delivery instead.
Yes, Minha Mama delivers across Pakistan, including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Quetta, Hyderabad and Sialkot, as well as smaller cities and towns covered by our courier partners.
Orders usually arrive within 3 to 5 working days in major cities and 5 to 7 working days in other areas of Pakistan. Delivery may take slightly longer during sale seasons and public holidays.
Delivery charges are shown at checkout before you confirm your order, so there are no hidden costs. Charges may vary by city and order size.
After your order is dispatched, we will send you the tracking details by SMS or WhatsApp. For any update, message us on WhatsApp at 0321-9238117 with your name and order number.
Still have a question?
Message us on WhatsApp at 0321-9238117 or fill in the form below. We reply within 24 hours.
Returns, Replacement & Warranty
If you receive a damaged, defective or wrong item, contact us within 48 hours of delivery with clear photos or a short video of the product and the parcel. After verification, we will arrange a replacement or refund.
Send us a WhatsApp message at 0321-9238117 with your order number, your name, and photos or a video of the problem. Our team usually responds within 24 hours.
Please check that the parcel is sealed and undamaged when it arrives. If the packaging looks damaged or opened, refuse the parcel and contact us immediately on WhatsApp at 0321-9238117.
Electronic items and trending gadgets are tested before dispatch. If a gadget stops working due to a manufacturing fault within the warranty period mentioned on its product page, we will repair or replace it.
Minha Mama is an online store in Pakistan selling Home & Decor, Kitchen & Dining products and Trending Gadgets. We add new products regularly.
Yes. We show every product with honest photos and descriptions. A slight colour difference may appear because of screen settings or lighting.
Yes, many of our products are also available on our Daraz store. Ordering directly from minhamama.pk is the quickest way to reach our team.
Yes. For bulk orders, wedding or festive gifting, and home decor for shops or offices, message us on WhatsApp at 0321-9238117.
More Help & Order Support
Yes, you can cancel your order before it is dispatched. Message us on WhatsApp at 0321-9238117 with your name and order number and we will cancel it. Once the parcel has been handed to the courier, cancellation may not be possible.
Yes, as long as your order has not been dispatched yet. Send the corrected address or phone number on WhatsApp at 0321-9238117 along with your order number.
Yes. Our team may call or message you on WhatsApp to confirm your order and address before dispatch. Please keep your phone available so your order is not delayed.
Courier tracking can take 12 to 24 hours to show the first update after dispatch, and it may not update on public holidays. If it has not changed for more than 2 days, message us on WhatsApp at 0321-9238117 with your order number.
Yes, we run regular offers and seasonal sales on selected products. Current offers are shown in the banners on our homepage and on the product pages.
Yes. We only use your name, phone number and address to process and deliver your order. We do not share your details with anyone except our courier partners for delivery.